Neuratac Technologies Private Limited
Terms & Conditions
Terms & Conditions - Neuratac Technologies Private Limited
These Terms & Conditions govern your access to and use of the products, software, platforms, and services provided by Neuratac Technologies Private Limited. By using our services, you agree to these terms.
1. Business Use
Our services are intended for lawful business and professional use. You agree not to use our services for illegal, fraudulent, abusive, or unauthorized purposes.
2. User Authorization
You confirm that you are legally authorized to act on behalf of your organization and to enter into contracts and payment obligations for your organization.
3. Legal Compliance
You are solely responsible for ensuring that your use of our services complies with all applicable laws, regulations, and industry requirements, including telecom, consumer protection, and data protection requirements.
4. Acceptable Use
You must not misuse the platform, attempt unauthorized access, interfere with system operations, distribute malware, or use the services to harass, mislead, or harm others.
5. Intellectual Property
All rights, title, and interest in our software, APIs, platform components, and related materials remain with Neuratac Technologies Private Limited or its licensors. You may not copy, reverse engineer, resell, or redistribute any part of the service without written permission.
6. Service Availability
We may update, suspend, restrict, or discontinue part of the services for maintenance, security, legal compliance, payment default, or operational reasons.
7. Third-Party Dependencies
Certain features may rely on third-party providers such as cloud, telephony, messaging, and payment partners. We are not liable for outages, delays, or policy changes from third-party services.
8. Payment Facilitation
Our website may use Razorpay as a payment gateway to process transactions securely. By making a payment, you authorize Razorpay and connected banking partners to process your transaction through available payment methods such as cards, UPI, net banking, and supported wallets.
9. Payment Method Responsibility
You represent that you are legally entitled to use the selected payment method and that your billing and contact information is accurate and complete.
10. Pricing, Currency, Taxes
Unless otherwise stated, all fees are listed in INR (Indian Rupees). Applicable taxes, duties, gateway charges, or statutory levies may be charged additionally as required by law or invoice terms.
11. Transaction Confirmation
On successful payment, you will receive an order confirmation, invoice, receipt, or payment acknowledgement through the website, dashboard, email, or other registered communication channel.
12. Failed, Reversed, and Disputed Payments
If a payment fails, is reversed, is charged back, or is disputed, we may place the related services on hold or suspend access until payment issues are resolved.
13. Refund and Cancellation Policy
Refund and cancellation requests are governed by our Refund and Cancellation Policy and the applicable service contract or invoice terms. Where approved, refund settlement timelines may vary by payment method and typically take 7 to 15 working days for card or bank reversals.
14. Razorpay and Compliance Rules
You agree not to use our website or payment flows for prohibited or restricted goods and services, unauthorized reselling, or any activity that violates Razorpay terms, RBI rules, or applicable law. Where wallet-based payments are offered, eligibility conditions required by applicable regulations must be satisfied by the user.
15. Limitation of Liability
To the maximum extent permitted by law, Neuratac Technologies Private Limited is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the services.
16. Updates to Terms
We may update these Terms & Conditions from time to time. Continued use of the services after updates constitutes acceptance of the revised terms.
17. Agreement
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
For any queries, contact us at contact@neuratac.com.