Privacy Policy

This Privacy Policy explains how Neuratac Technologies Private Limited collects, uses, discloses, and protects information when users access our website, products, and services.

We collect only the data necessary to provide and improve our services. This may include name, email address, phone number, company details, communication records, support messages, and service usage logs.

For transaction processing, we may collect or receive limited payment and billing metadata such as order ID, payment ID, invoice details, amount, currency, payment status, payment method type, and transaction timestamps.

Payments on our website may be processed through Razorpay or authorized payment partners. Sensitive payment credentials such as full card numbers, CVV, UPI PIN, and net banking passwords are processed by the payment gateway and banking systems, and are not stored by us on our servers.

We use collected information to provide services, process transactions, issue invoices and receipts, respond to support requests, prevent fraud, comply with legal obligations, and improve platform quality.

We share data only when necessary for service delivery and legal compliance, including with Razorpay/payment partners, cloud or infrastructure providers, auditors, legal advisors, and regulators, as required.

We do not sell, rent, or trade personal information to third parties for unrelated marketing purposes.

Data is protected using reasonable administrative, technical, and organizational safeguards, including access control and encryption practices where applicable.

Data retention is limited to the period needed for operational, legal, contractual, tax, accounting, fraud-prevention, and dispute-resolution purposes. After the required retention period, data is deleted or anonymized as appropriate.

Users may request access, correction, or deletion of their personal data by contacting us. Some requests may be subject to legal or compliance exceptions.

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, terms, or content.

We may update this Privacy Policy from time to time. Continued use of our services after updates constitutes acceptance of the revised policy.

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.